/* =====================================================
   OUVIDORIA MUNICIPAL - CSS Principal
   Design Institucional Moderno
   ===================================================== */

@import url('https://fonts.googleapis.com/css2?family=Sora:wght@300;400;500;600;700;800&family=DM+Sans:ital,opsz,wght@0,9..40,300;0,9..40,400;0,9..40,500;0,9..40,600;1,9..40,400&display=swap');

:root {
  --cor-primaria: #0d6efd;
  --cor-secundaria: #0b2447;
  --cor-sucesso: #198754;
  --cor-alerta: #ffc107;
  --cor-perigo: #dc3545;
  --cor-info: #0dcaf0;
  --cor-fundo: #f4f6f9;
  --cor-branco: #ffffff;
  --cor-texto: #1a202c;
  --cor-texto-muted: #6c757d;
  --cor-borda: #e2e8f0;
  --sombra-card: 0 4px 20px rgba(0,0,0,0.08);
  --sombra-hover: 0 8px 30px rgba(13,110,253,0.15);
  --radius: 12px;
  --radius-sm: 8px;
  --radius-lg: 20px;
  --fonte-principal: 'Sora', sans-serif;
  --fonte-corpo: 'DM Sans', sans-serif;
  --transicao: all 0.25s cubic-bezier(0.4, 0, 0.2, 1);
}

*, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }

html { scroll-behavior: smooth; }

body {
  font-family: var(--fonte-corpo);
  background: var(--cor-fundo);
  color: var(--cor-texto);
  line-height: 1.65;
  -webkit-font-smoothing: antialiased;
}

h1, h2, h3, h4, h5, h6 {
  font-family: var(--fonte-principal);
  font-weight: 700;
  line-height: 1.3;
}

/* ===================== NAVBAR PÚBLICA ===================== */

.navbar-ouvidoria {
  background: var(--cor-secundaria) !important;
  padding: 0;
  box-shadow: 0 2px 20px rgba(0,0,0,0.2);
  position: sticky;
  top: 0;
  z-index: 1000;
}

.navbar-ouvidoria .topbar {
  background: var(--cor-primaria);
  padding: 6px 0;
  font-size: 12px;
  color: rgba(255,255,255,0.85);
}

.navbar-ouvidoria .topbar a { color: rgba(255,255,255,0.85); text-decoration: none; }
.navbar-ouvidoria .topbar a:hover { color: #fff; }

.navbar-ouvidoria .mainbar {
  padding: 14px 0;
}

.navbar-brand-custom {
  display: flex;
  align-items: center;
  gap: 14px;
  text-decoration: none;
  color: #fff !important;
}

.navbar-brand-custom .brasao {
  width: 52px;
  height: 52px;
  border-radius: 50%;
  object-fit: contain;
  background: rgba(255,255,255,0.15);
  padding: 4px;
}

.navbar-brand-custom .brasao-placeholder {
  width: 52px;
  height: 52px;
  border-radius: 50%;
  background: rgba(255,255,255,0.2);
  display: flex;
  align-items: center;
  justify-content: center;
  color: #fff;
  font-size: 22px;
}

.navbar-brand-custom .brand-text .municipio {
  font-family: var(--fonte-principal);
  font-weight: 800;
  font-size: 16px;
  line-height: 1;
  color: #fff;
}

.navbar-brand-custom .brand-text .ouvidoria {
  font-size: 11px;
  color: rgba(255,255,255,0.7);
  font-weight: 400;
  letter-spacing: 1px;
  text-transform: uppercase;
}

.navbar-ouvidoria .nav-link {
  color: rgba(255,255,255,0.85) !important;
  font-weight: 500;
  font-size: 14px;
  padding: 8px 16px !important;
  border-radius: var(--radius-sm);
  transition: var(--transicao);
}

.navbar-ouvidoria .nav-link:hover,
.navbar-ouvidoria .nav-link.active {
  color: #fff !important;
  background: rgba(255,255,255,0.12);
}

/* ===================== HERO SECTION ===================== */

.hero-section {
  background: linear-gradient(135deg, var(--cor-secundaria) 0%, #1a3a6b 50%, #0d3060 100%);
  position: relative;
  overflow: hidden;
  padding: 80px 0;
  color: #fff;
}

.hero-section::before {
  content: '';
  position: absolute;
  inset: 0;
  background: url("data:image/svg+xml,%3Csvg width='60' height='60' viewBox='0 0 60 60' xmlns='http://www.w3.org/2000/svg'%3E%3Cg fill='none' fill-rule='evenodd'%3E%3Cg fill='%23ffffff' fill-opacity='0.03'%3E%3Ccircle cx='30' cy='30' r='20'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E");
}

.hero-section::after {
  content: '';
  position: absolute;
  bottom: -2px;
  left: 0;
  right: 0;
  height: 60px;
  background: var(--cor-fundo);
  clip-path: ellipse(60% 100% at 50% 100%);
}

.hero-badge {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  background: rgba(255,255,255,0.15);
  border: 1px solid rgba(255,255,255,0.25);
  padding: 6px 16px;
  border-radius: 50px;
  font-size: 12px;
  font-weight: 600;
  letter-spacing: 1px;
  text-transform: uppercase;
  margin-bottom: 20px;
  backdrop-filter: blur(10px);
}

.hero-title {
  font-size: clamp(2rem, 4vw, 3.5rem);
  font-weight: 800;
  line-height: 1.1;
  margin-bottom: 20px;
}

.hero-title span { color: var(--cor-alerta); }

.hero-desc {
  font-size: 16px;
  opacity: 0.85;
  max-width: 500px;
  margin-bottom: 40px;
  line-height: 1.7;
}

.hero-actions {
  display: flex;
  gap: 12px;
  flex-wrap: wrap;
}

.hero-stat {
  background: rgba(255,255,255,0.1);
  border: 1px solid rgba(255,255,255,0.2);
  border-radius: var(--radius);
  padding: 20px;
  text-align: center;
  backdrop-filter: blur(10px);
  transition: var(--transicao);
}

.hero-stat:hover { background: rgba(255,255,255,0.18); transform: translateY(-3px); }
.hero-stat .number { font-size: 2rem; font-weight: 800; color: #fff; display: block; }
.hero-stat .label { font-size: 12px; color: rgba(255,255,255,0.7); }

/* ===================== CARDS DE AÇÃO ===================== */

.action-cards { padding: 60px 0; }

.card-acao {
  background: var(--cor-branco);
  border-radius: var(--radius-lg);
  padding: 36px 28px;
  text-align: center;
  box-shadow: var(--sombra-card);
  border: 2px solid transparent;
  transition: var(--transicao);
  text-decoration: none;
  color: var(--cor-texto);
  display: block;
  height: 100%;
  position: relative;
  overflow: hidden;
}

.card-acao::before {
  content: '';
  position: absolute;
  top: 0; left: 0; right: 0;
  height: 4px;
  background: var(--cor-primaria);
  transform: scaleX(0);
  transition: var(--transicao);
}

.card-acao:hover {
  border-color: var(--cor-primaria);
  transform: translateY(-6px);
  box-shadow: var(--sombra-hover);
  color: var(--cor-texto);
}

.card-acao:hover::before { transform: scaleX(1); }

.card-acao .icon-wrap {
  width: 72px;
  height: 72px;
  border-radius: var(--radius);
  display: flex;
  align-items: center;
  justify-content: center;
  margin: 0 auto 20px;
  font-size: 28px;
  transition: var(--transicao);
}

.card-acao:hover .icon-wrap { transform: scale(1.1) rotate(-5deg); }
.card-acao h5 { font-size: 17px; font-weight: 700; margin-bottom: 8px; }
.card-acao p { font-size: 13px; color: var(--cor-texto-muted); margin: 0; }

/* ===================== CARDS GENÉRICOS ===================== */

.card-custom {
  background: var(--cor-branco);
  border-radius: var(--radius);
  box-shadow: var(--sombra-card);
  border: 1px solid var(--cor-borda);
  overflow: hidden;
  transition: var(--transicao);
}

.card-custom:hover { box-shadow: var(--sombra-hover); }

.card-custom .card-header-custom {
  padding: 20px 24px 16px;
  border-bottom: 1px solid var(--cor-borda);
  display: flex;
  align-items: center;
  justify-content: space-between;
}

.card-custom .card-header-custom h5 {
  font-size: 16px;
  margin: 0;
  display: flex;
  align-items: center;
  gap: 10px;
}

.card-custom .card-body-custom { padding: 24px; }

/* ===================== FORMULÁRIOS ===================== */

.form-label { font-weight: 600; font-size: 13px; color: var(--cor-texto); margin-bottom: 6px; }
.form-label .required { color: var(--cor-perigo); margin-left: 2px; }

.form-control, .form-select {
  border: 2px solid var(--cor-borda);
  border-radius: var(--radius-sm);
  padding: 10px 14px;
  font-size: 14px;
  color: var(--cor-texto);
  background: #fff;
  transition: var(--transicao);
  font-family: var(--fonte-corpo);
}

.form-control:focus, .form-select:focus {
  border-color: var(--cor-primaria);
  box-shadow: 0 0 0 4px rgba(13,110,253,0.12);
  outline: none;
}

.form-control.is-invalid, .form-select.is-invalid { border-color: var(--cor-perigo); }
.form-control.is-valid, .form-select.is-valid { border-color: var(--cor-sucesso); }

textarea.form-control { min-height: 120px; resize: vertical; }

.form-section {
  background: var(--cor-branco);
  border-radius: var(--radius);
  padding: 28px;
  box-shadow: var(--sombra-card);
  border: 1px solid var(--cor-borda);
  margin-bottom: 20px;
}

.form-section-title {
  font-size: 15px;
  font-weight: 700;
  color: var(--cor-secundaria);
  margin-bottom: 20px;
  padding-bottom: 12px;
  border-bottom: 2px solid var(--cor-borda);
  display: flex;
  align-items: center;
  gap: 10px;
}

.form-section-title i { color: var(--cor-primaria); }

/* ===================== BOTÕES ===================== */

.btn-ouvidoria-primary {
  background: var(--cor-primaria);
  color: #fff;
  border: none;
  border-radius: var(--radius-sm);
  padding: 12px 28px;
  font-weight: 600;
  font-size: 14px;
  font-family: var(--fonte-corpo);
  display: inline-flex;
  align-items: center;
  gap: 8px;
  cursor: pointer;
  transition: var(--transicao);
  text-decoration: none;
}

.btn-ouvidoria-primary:hover {
  background: #0b5ed7;
  transform: translateY(-2px);
  box-shadow: 0 6px 20px rgba(13,110,253,0.3);
  color: #fff;
  text-decoration: none;
}

.btn-ouvidoria-secondary {
  background: transparent;
  color: #fff;
  border: 2px solid rgba(255,255,255,0.6);
  border-radius: var(--radius-sm);
  padding: 11px 28px;
  font-weight: 600;
  font-size: 14px;
  font-family: var(--fonte-corpo);
  display: inline-flex;
  align-items: center;
  gap: 8px;
  cursor: pointer;
  transition: var(--transicao);
  text-decoration: none;
}

.btn-ouvidoria-secondary:hover {
  background: rgba(255,255,255,0.15);
  border-color: #fff;
  color: #fff;
  text-decoration: none;
}

/* ===================== PROTOCOLO ===================== */

.protocolo-box {
  background: linear-gradient(135deg, var(--cor-secundaria), #1a3a6b);
  color: #fff;
  border-radius: var(--radius-lg);
  padding: 40px;
  text-align: center;
}

.protocolo-numero {
  font-family: var(--fonte-principal);
  font-size: 2.5rem;
  font-weight: 800;
  letter-spacing: 3px;
  color: var(--cor-alerta);
  display: block;
  margin: 16px 0;
  background: rgba(0,0,0,0.2);
  padding: 16px;
  border-radius: var(--radius);
  border: 2px dashed rgba(255,255,255,0.3);
}

/* ===================== STATUS BADGES ===================== */

.status-badge {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 5px 12px;
  border-radius: 50px;
  font-size: 12px;
  font-weight: 600;
}

.timeline {
  position: relative;
  padding-left: 30px;
}

.timeline::before {
  content: '';
  position: absolute;
  left: 12px;
  top: 0;
  bottom: 0;
  width: 2px;
  background: var(--cor-borda);
}

.timeline-item {
  position: relative;
  padding-bottom: 24px;
}

.timeline-item::before {
  content: '';
  position: absolute;
  left: -24px;
  top: 4px;
  width: 12px;
  height: 12px;
  border-radius: 50%;
  background: var(--cor-primaria);
  border: 2px solid #fff;
  box-shadow: 0 0 0 2px var(--cor-primaria);
}

.timeline-item .time {
  font-size: 11px;
  color: var(--cor-texto-muted);
  margin-bottom: 4px;
}

.timeline-item .content {
  background: var(--cor-branco);
  border: 1px solid var(--cor-borda);
  border-radius: var(--radius-sm);
  padding: 14px 16px;
  font-size: 13px;
}

/* ===================== FOOTER ===================== */

.footer-ouvidoria {
  background: var(--cor-secundaria);
  color: rgba(255,255,255,0.8);
  padding: 50px 0 20px;
  margin-top: 60px;
}

.footer-ouvidoria h6 {
  color: #fff;
  font-weight: 700;
  margin-bottom: 16px;
  font-size: 14px;
  text-transform: uppercase;
  letter-spacing: 1px;
}

.footer-ouvidoria a {
  color: rgba(255,255,255,0.65);
  text-decoration: none;
  font-size: 13px;
  display: block;
  margin-bottom: 6px;
  transition: var(--transicao);
}

.footer-ouvidoria a:hover { color: #fff; padding-left: 6px; }

.footer-divider {
  border-top: 1px solid rgba(255,255,255,0.1);
  margin: 30px 0 20px;
  padding-top: 20px;
  font-size: 12px;
  text-align: center;
  color: rgba(255,255,255,0.5);
}

/* ===================== SEÇÕES INFORMATIVAS ===================== */

.info-section { padding: 60px 0; background: var(--cor-branco); }
.info-section-alt { padding: 60px 0; background: var(--cor-fundo); }

.section-label {
  font-size: 11px;
  font-weight: 700;
  letter-spacing: 2px;
  text-transform: uppercase;
  color: var(--cor-primaria);
  margin-bottom: 8px;
}

.section-title {
  font-size: clamp(1.6rem, 3vw, 2.4rem);
  font-weight: 800;
  color: var(--cor-secundaria);
  line-height: 1.2;
  margin-bottom: 16px;
}

.section-desc {
  font-size: 15px;
  color: var(--cor-texto-muted);
  max-width: 560px;
  line-height: 1.7;
}

/* ===================== FAQ ACCORDION ===================== */

.faq-item {
  background: var(--cor-branco);
  border-radius: var(--radius-sm);
  border: 1px solid var(--cor-borda);
  margin-bottom: 10px;
  overflow: hidden;
  transition: var(--transicao);
}

.faq-item:hover { border-color: var(--cor-primaria); }

.faq-question {
  padding: 18px 20px;
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: space-between;
  font-weight: 600;
  font-size: 15px;
  color: var(--cor-texto);
}

.faq-answer {
  padding: 0 20px;
  max-height: 0;
  overflow: hidden;
  transition: all 0.35s ease;
  font-size: 14px;
  color: var(--cor-texto-muted);
  line-height: 1.7;
}

.faq-answer.open {
  max-height: 400px;
  padding: 0 20px 18px;
}

.faq-icon { transition: transform 0.3s; }
.faq-item.active .faq-icon { transform: rotate(180deg); }

/* ===================== ALERTAS ===================== */

.alert {
  border-radius: var(--radius-sm);
  border: none;
  padding: 14px 18px;
  font-size: 14px;
  display: flex;
  align-items: center;
  gap: 12px;
}

.alert-success { background: #d1f2e8; color: #0f5132; }
.alert-danger { background: #fde8e8; color: #842029; }
.alert-warning { background: #fff3cd; color: #664d03; }
.alert-info { background: #cff4fc; color: #055160; }

/* ===================== LOADING / SPINNER ===================== */

.loading-overlay {
  position: fixed;
  inset: 0;
  background: rgba(255,255,255,0.9);
  z-index: 9999;
  display: flex;
  align-items: center;
  justify-content: center;
  flex-direction: column;
  gap: 16px;
}

/* ===================== ACESSIBILIDADE ===================== */

:focus-visible { outline: 3px solid var(--cor-primaria); outline-offset: 2px; }
.sr-only { position: absolute; width: 1px; height: 1px; overflow: hidden; clip: rect(0,0,0,0); }

/* ===================== RESPONSIVIDADE ===================== */

@media (max-width: 768px) {
  .hero-section { padding: 50px 0 70px; }
  .hero-actions { flex-direction: column; }
  .hero-actions .btn-ouvidoria-primary,
  .hero-actions .btn-ouvidoria-secondary { width: 100%; justify-content: center; }
  .form-section { padding: 20px 16px; }
  .protocolo-numero { font-size: 1.6rem; letter-spacing: 1px; }
}

/* ===================== ANIMAÇÕES ===================== */

@keyframes fadeInUp {
  from { opacity: 0; transform: translateY(30px); }
  to { opacity: 1; transform: translateY(0); }
}

@keyframes pulse {
  0%, 100% { opacity: 1; }
  50% { opacity: 0.5; }
}

.animate-fade-up { animation: fadeInUp 0.6s ease forwards; }
.animate-delay-1 { animation-delay: 0.1s; }
.animate-delay-2 { animation-delay: 0.2s; }
.animate-delay-3 { animation-delay: 0.3s; }